AtΒ petzonespot, every product goes through strict quality control. If something isn’t right after delivery, contact our team atΒ [email protected]Β β we’ll sort it out.
Return Window
Items can be returned or exchanged within 30 days of receipt, as long as they meet our eligibility criteria.
How to Return
Method
Details
π£ Post Office Collection
Arrange a pickup from your local post office
π£ Drop-off
Deliver the package to your nearest post office
Who Pays for Return Shipping?
Scenario
Who Pays
β Our fault (defective, damaged, wrong item)
We cover it β prepaid label provided
π Your reason (size mismatch, pet preference)
You pay β fees vary by carrier
What We Accept Back
β Eligible
β Not Eligible
Unused, undamaged, original tags/packaging intact
Opened pet beds, grooming tools, consumables (treats, etc.) β for hygiene reasons
Clear photos of defects provided
Items with visible use (pet hair, odors, bite marks, stains)
β οΈ Pre-approval required. Contact us before returning anything.
When You’re Eligible for a Return or Refund
π§ Item damaged or defective (production or shipping error)
π¦ Item doesn’t match the description (wrong size, color, material)
π Parcel lost or not delivered
β° Delivery delayed beyond the agreed timeframe
Return Process
Step
Action
1. Contact us
Send order number, SKU/product name, and reason toΒ [email protected]
2. Get instructions
We reply within 24 hours on business days with a return address and details
3. Ship it back
Use the provided address only β include tracking number and receipt
4. Get refunded
Refund or exchange is processed immediately once we receive and inspect the item
Important Notes
β οΈ Notice
Details
Return address
Use only the address we provide β sender addresses won’t be accepted
Non-petzonespot items
Don’t include items from other brands β we won’t process them
Lost in transit
We’re not liable for packages lost during return shipping β keep your tracking proof
Refund timing
Up to 7 business days to reflect, depending on your payment provider
Special Cases
Situation
How It Works
π§ Defective / carrier-damaged
We provide the return label
π Change of mind (size/style)
You arrange and pay for the return label
πΎ Used / stained items
May be rejected (pet hair, odors, bite marks, etc.)
